Table Bookings

Table bookings are included for every merchant, with no charge — no payment is taken at the time of booking.

Turning Bookings On

Open Bookings → Booking Configuration and switch bookings to Enabled. While they are disabled, customers cannot make reservations and the booking page is not offered.

Once enabled, a Book a Table button appears in your storefront header.

How Customers Book

Customers visit /your-store-slug/booking and provide:

Field	Required
Date and time slot	Yes
Party size	Yes
Name	Yes
Phone number	Yes
Email	Yes — this is how they hear back from you
Comment	Optional — allergies, occasion, seating requests

Available time slots are calculated from your opening hours, existing bookings, and your slot duration configuration.

Bookings are created with status pending and a short reference code (e.g. K7M2PQ4H). Nothing is held until you confirm it.

Note: Email is now required. Every booking is confirmed or declined by email, so a booking without an address would leave the customer with no way of knowing the outcome.

The Email Flow

Bookings are a two-step conversation: the customer requests, you decide. Emails are sent automatically at every step.

When	Who gets it	Subject
Customer submits a booking	Customer	We've received your booking
Customer submits a booking	You	New table booking
You confirm the booking	Customer	Your table is confirmed
You cancel/decline the booking	Customer	Your booking could not be confirmed
Customer cancels it themselves	Customer	Booking Cancelled
Customer modifies their booking	Customer	We've received your booking (re-sent)

Every customer email includes the reference code, date, time, party size, and a Manage Booking link the customer can use to change or cancel. The confirmation email also shows your phone number so they can call if they are running late.

Marking a booking Completed or No Show sends no email — those are for your own records.

Where your notification email goes: the restaurant's contact email from Settings, falling back to the account owner's login email if none is set.

Managing Bookings

From the dashboard Bookings page, you can:

View Bookings

List view — All bookings for a selected date.
Calendar view — Visual overview of bookings across dates.

Actions

Action	Description	Customer emailed?
Confirm	Accept a pending booking	Yes
Cancel	Decline or cancel a booking	Yes
Mark Completed	Record that the party dined	No
No Show	Record when a customer doesn't show up	No
Assign Table	Link a booking to a specific table — the table's status becomes reserved	No

Confirming or cancelling a booking twice will not email the customer twice.

Customer Self-Service

Customers can manage their own booking from the link in their email:

Page	What it does
`/booking/[reference]`	Booking status — Pending Confirmation, Confirmed, Cancelled, No Show or Completed
`/booking/[reference]/modify`	Change the date, time, or party size
`/booking/[reference]/cancel`	Cancel the booking, up until the booking time

Booking Configuration

Configure booking rules per restaurant on the Bookings page:

Setting	Description
Enabled / Disabled	Whether customers can book at all
Slot duration	Length of each booking slot (e.g., 30 min, 1 hour)
Max advance days	How far ahead customers can book
Max party size	Largest group you accept for bookings

Tables

Bookings share the same table list as the POS and QR ordering. Add or edit tables under Manage → Tables & QR — see Table QR Ordering. Assigning a booking to a table marks that table reserved.

Notifications

Pending bookings are hard to miss in the dashboard:

An orange badge on the header bell shows how many bookings are awaiting confirmation, refreshed every 15 seconds.
A new booking raises a toast — New table booking received — with a View shortcut, and plays a sound.

The sound can be turned off in Settings.

Refunds

No payment is collected for bookings, so there is nothing to refund. See the Refund Policy for details.